Visitors Services Ambassador, McClung Museum of Natural History and Culture
The McClung Museum of Natural History of Culture, part of the University of Tennessee, Knoxville seeks a year-round, full-time Visitor Services Associate who is enthusiastic and outgoing to act as an initial point of contact for all museum visitors. The Visitor Services Associate is a front-line ambassador for the McClung, welcoming visitors and handling membership and retail sales, and providing a variety of administrative support functions including visitor and telephone reception, tracking museum visitor statistics, and conducting audience research. Other duties in support of the McClung’s events and activities will be greatly enhanced by a flexible attitude and desire to make contributions to the success of team projects. The Visitor Services Associate is cheerful, poised, and outgoing with strong interpersonal and communication that fosters a welcoming atmosphere for all guests. The VSA must be available to work 8 to 5 p.m. hours from Tuesday through Saturday and will be expected to work occasional night and weekend hours.
Expedite the daily functions of the admissions and receptions desks, including managing brochures and store and front desk supplies inventories.
Respond to and direct visitor inquiries in person and by phone.
Manage and schedule any VSA student workers or volunteers.
Maintain/organize the back-of-house storage areas and resources.
Work closely with UT Police, museum education, and museum events staff to direct and manage large groups of people.
Maintain and distribute daily, weekly, and monthly museum tour/activity schedule and distribute to appropriate departments.
Maintain and record accurate periodic counts of visitors and generate reports to appropriate museum staff. These could vary from daily to multiannual counts and reports.
Assist in the development and standardization of visitor evaluations and guest surveys.
Administers visitor surveys, input data, and provide evaluation metrics as requested by staff.
Handle customer service issues and questions in a professional, polite, and positive manner.
Generates monthly reports of cash and credit sales from membership sales.
Coordinate with university parking, catering, and facilities staff when needed.
Ensure that university and museum policy, as well as safety and security protocols are followed.
Schedule staff and visitor-related trainings in cooperation with other museum staff members.
Following established protocols, open/close building and areas within the museum as scheduled; carry out light housekeeping and cleaning duties as outlined for each area throughout the day.
Other duties as assigned.
Knowledge of Microsoft Office, particularly Excel.
Knowledge of visitor services principles and practices.
Knowledge of a point of sale system (POS), or ability to learn.
Ability to express ideas clearly, both orally and in writing.
Ability to work well independently and within a team, using a keen eye for detail, excellent problem-solving abilities, commitment to superior customer service, and demonstrate a high level of discretion and confidentiality.
Ability to lift up to 30 pounds.
Ability to stand for periods of time.
Required level/type of experience and/or years of experience
High school diploma with at least three years of related experience.
Punctual and reliable.
Candidate should be proficient in MS Office, particularly Excel, and have the ability to learn new programs.
Preferred level/type of experience and/or years of experience
Bachelor’s degree in a relevant discipline with at least one year of related experience.
Prior experience in a museum or university preferred.
Knowledge of visitor services or museum security preferred.
Experience with developing and executing evaluations, conducting surveys, maintaining data, and conducting data analysis.
Experience working with different kind of visitors (or clients) preferred.
ALL APPLICANTS MUST APPLY ONLINE AT: https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=190000025G&tz=GMT-05%3A00&tzname=America%2FNew_York