Job Title: Education/Retail Agent (Part Time)
Reports To: Museum Education Coordinator
The mission of the Tennessee Valley Railroad Museum is to collect for preservation, operation, interpretation and display, railroad artifacts in an authentic setting to educate the public concerning the role of railroads in the history and development of our region.
The Education/Retail Agent will:
Be a front-line customer service presence to our public, providing excellent customer service to diverse audiences
Seek to educate the public concerning the role of railroads in the history and development of our region
Be interactive with customers and create clear interpretation regarding the impact of trains throughout history
Be responsible for product/merchandise display that is presentable and desirable to the consumer.
Monitor stock levels, maintain a clean and presentable retail space, fill and arrange product display spaces.
Reports to and works under the direction of the Museum Education Coordinator. Position works independently and requires initiative, judgment and discretion in completion of duties
Provides interpretive knowledge by answering questions, creating and implementing informal talks as well as a variety of interpretive opportunities
Ensures visitors have an engaging, memorable experience
Learns about area and railroad history, locomotives, passenger cars, and other equipment on the property as well as TVRM’s many products and offerings to help visitors imagine and understand railroad history as they interact with the trains
Facilitates customer feedback regarding customer needs and concerns, museum challenges and opportunities, and generates ideas and solutions to meet identified needs
Stocks products in a concise and orderly manner within the space and time provided.
Receives product deliveries.
Inventories stock and fills out order forms for future deliveries.
Conducts opening and closing procedures including retrieving/returning cash drawers, engaging and disengaging security system, completing sales reports
Operates cash register
The Education/Retail Agent may preform additional functions which may be assigned from time to time. The position will require work on weekends, nights and holidays to accommodate facility programming and train activities.
DAILY PHYSICAL & SOCIAL REQUIREMENTS
Greet customers from train in a pleasant manner
Ability to lift equipment to load and unload stock weighing up to 25 lbs
Ability to sit, stand, or kneel for long periods of time
Ability to work in adverse weather conditions including rain, heat and cold
Ability to guide tour groups to interpretive locations under time constraints
Ability to handle multiple customers in a fast-paced retail environment
Wear period-appropriate clothing to coincide with the depot’s 1940s interpretive theme
Post-secondary education (Associates degree or courses towards a Bachelor degree) American history/studies, American History Communications, Social Science, Humanities, Mechanical Engineering or any related field preferred
One (1) year of related experience or acquired knowledge of Museum functions and/or railroad history through community involvement or any combination of education and training that demonstrates candidate’s ability to perform the essential duties of the position.
One (1) year retail experience
Ability to work cash register and handle finances
Ability to engage in a positive and harmonious work relationship with Museum Staff
Excellent oral and written communication skills
Send resume to Shana Haynes, Education Programs Coordinator at firstname.lastname@example.org or 2200 N Chamberlain Ave, Chattanooga, TN 37406