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Lead Interpreter / Andrew Jackson's Hermitage

06/15/2021 12:16 PM | Tennessee Association Of Museums (Administrator)

Lead Interpreter

Job Summary

The Lead Interpreter facilitates excellent visitor experiences at Andrew Jackson’s Hermitage by providing efficient and welcoming services to visitors and highly organized coordination and oversight of the Mansion Interpreters. Lead Interpreters mentor and supervise interpretive staff during programs, tours and other functions as assigned. Lead Interpreters also provide special skills to enhance the ongoing work of the department. Lead Interpreters conduct VIP tours, In Their Footsteps tours, Ghost tours and various special programs when seasonally appropriate.

Accountabilities
Program Delivery

  • Coordinates the daily interpretive operations of the site at the direction of the Director of Interpretation.
  • Assists with developing and executing interpreter orientation, and training.
  • Assists Director of Interpretation with preparation of training materials and evaluation of interpretive staff.
  • Provides direction to part-time interpreters regarding the preparation and maintenance of interpretive costuming, props and other resources.
  • Assists in technological endeavors as they relate to the interpretive services.
  • Assists with special events and programs, site-wide, as requested.
  • Utilizes a unique and specialty skill set that enhances the work of the department (i.e., tailoring, research or living history skills)
  • Assists with research and development of interpretive programs and manage their implementation.
  • Coordinates mansion tours according to the timed ticket system and ensures tours are timely.

Administrative

  • Provides reports in a timely manner.
  • Represents The Hermitage in public events, groups and organizations.
  • Assists with evaluation of interpretive programs.
  • Coordinate mansion response to medical and weather emergencies.
  • Open and close mansion, following established security procedure and serve as primary communication point at the mansion.
  • Notify the Director of Interpretation when disciplinary action is needed.

Qualifications

  • BA in history, education or museum studies preferred.
  • Mastery of a related historic trade, staff training or other specialty skill preferred.
  • 1-3 years’ experience in delivering educational and interpretive programs in a museum or historic home.
  • Knowledge of the principles of site interpretation and customer service.
  • Excellent interpersonal communication and writing skills.
  • Must be a self-starter, work well with others and pay excellent attention to detail.
  • Experience in delivering interpretive/education programs through a variety of modalities and able to interact with all ages, nationalities and those who are physically or intellectually challenged.
  • Must be willing to work a flexible schedule including regular weekends, some holidays and occasional evenings.
  • Proficiency at using Microsoft Suite.

Additional Responsibilities

  • Participate in all training activities.
  • Cross-train with AJC Guest Services staff.
  • Ensure that all preservation and safety procedures are followed by guests and staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • While performing the duties of this job, the employee is occasionally exposed to poor weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
 
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Staff members holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
 
Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.

To apply, please send resume and cover letter to:
Bryan Gilley, Interim Director of Interpretation
4580 Rachel’s Lane
Nashville, TN 37076
bgilley@thehermitage.com


PO Box 330984   Nashville, TN 37203   (615) 495-3354   tnmuseums@gmail.com

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