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Tennessee Valley Railroad Museum / Tour Guide

01/10/2018 7:38 PM | Tennessee Association Of Museums (Administrator)

Job Title: Tour Guide (Part Time)

Reports To: Director of Education Programs

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ORGANIZATION MISSION

 

The mission of the Tennessee Valley Railroad Museum is to collect for preservation, operation, interpretation and display, railroad artifacts in an authentic setting to educate the public concerning the role of railroads in the history and development of our region.

 

POSITION SUMMARY

 

The Tour Guide will:

    Be a Front line customer service presence to our public

    Seek to educate the public concerning the role of railroads in the history and development of our region

    Be interactive with customers and create a clear interpretation of the impact of trains throughout history

    Be responsible for planning, preparing and presenting talks, promoting public interest and notice of our history

 

 

JOB DUTIES

 

    Reports to and works under the direction of the Education Director. Position works independently and requires a measure of judgment and discretion in completion of duties

    Research, develop and present thematic original tours and special programs for groups and individuals

    Provides interpretive knowledge by answering questions, creating and implementing talks and a variety of interpretive opportunities

    Ensures visitors have an engaging experience

    Learns about the area history locomotives, passenger cars, other equipment on the property and the experiences that took place on trains to help visitors imagine and understand as they interact with the trains

    Facilitates with customer feedback regarding customer needs and concerns, museum challenges, and generates ideas and solutions to meet identified needs

 

 

OTHER FUNCTIONS

 

The Tour Guide may preform additional functions, which can be assigned from time to time. The position may require work on weekends, nights and holidays to accommodate facility programming and train activities.

 

 

 

DAILY PHYSICAL & SOCIAL REQUIREMENTS

 

    Loading and unloading of customers from train in a pleasant manner

    Ability to lift equipment to load and unload passengers (ie. step box and ramp) weighing up to 25 lbs

    Able to deal with tour groups and guiding them to their seats and other locations under time constraints

 

 

MINIMUM QUALIFICATIONS

 

    Post-secondary education (Associates degree or courses towards a Bachelor degree) American history/studies, American History Communications, Social Science, Humanities, Mechanical Engineering or any related field.

    One (1) year of related experience or acquired knowledge of Museum functions and/or trains, through community involvement or any combination of education and training that demonstrates candidates to perform the essential duties of the position.

    Ability to engage in a positive and harmonious work relationship with Volunteers and other Museum Staff

    Able to communicate verbally, be attentive and engage with customers and make sound judgments

 

 

APPLICATION PROCEDURE

Send resume to Shana Haynes, Assistant to the Education Programs Director at shaynes@tvrail.com or 2200 N Chamberlain Ave, Chattanooga, TN 37406


PO Box 330984   Nashville, TN 37203   (615) 495-3354   tnmuseums@gmail.com

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